Cancellation Policy

Cancellation policy

Clear, published, and applied consistently.

  • Cancel 14 or more days before 4:00 PM check-in: full refund.
  • Cancel 7 to 13 days before check-in: 50% refund.
  • Cancel less than 7 days before check-in: no refund.
  • Refunds are issued to the original payment method within 5–10 business days.